Communications & IT Minister fixes target for BSNL to double its turnover in the next three years

Shri Dayanidhi Maran, Minister of Communications & Information Technology has set the target for BSNL to double its turnover to reach US$ 20 billion in the next three years with an increase of 27 per cent year over year. While elaborating the future road map, he stated that an average of 5 lakh broadband connections per month from January 2008 and on an average 3 million GSM subscribers per month from January 2008 to December 2010 should be added to the network. Shri Maran was addressing the concluding session of the Heads of Telecom Circle Conference, here today. Shri Maran further stated that business models need to be developed for converting the STD/ISD PCOs into broadband kiosks as "One Stop" centre for all services.

Shri Maran further said that BSNL should focus on all required parameters to ensure navratna status within next one year. He called upon all officials to prepare a multiple roll out plan for wireless broadband with various plans including revenue sharing, etc. He further stated that efforts should be made for network upgradation through IP-MPLS Core network and setting up of soft switch infrastructure to leverage on VoIP traffic. For capacity building, Shri Maran directed the officials to complete the re-engineering of business process exercise within next 3-4 months. With a view to bring attitudinal changes in the employees, especially in the field, which is interfaced with the consumers, every Secondary Switching Area should strive for ISO 9000 Certification.

Profit centre concepts at all levels and appropriate incentive scheme should be devised for GSM and broadband roll out circle wise for the officers at the field level. He exhorted the officers that they should ensure high level of customer services with the implementation of faster complaint redressal mechanism.

Dr. Shakeel Ahmad, Minister of State for Communications & Information Technology who also spoke on the occasion has commended the role of BSNL and MTNL in the mobile sector. He urged that urgent steps should be taken to overcome the lack of staff, particularly for handling the landline subscribers. He stressed the need for bringing in attitudinal changes in the field staff with a view to provide better customer services.

Source : Press Information Bureau

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