Infosys (NSE, BSE, NYSE: INFY), a global leader in nextgeneration digital services and consulting, today announced that it has been positioned as a Leader in the IDC MarketScape: Worldwide Intelligent Automation Services 2022 Vendor Assessment. Infosys has been distinguished for demonstrating its industry-leading intelligent automation capabilities and technology alliances.
The IDC MarketScape evaluated 18 intelligent automation service providers with broad portfolios based on a comprehensive framework that includes structured discussions, surveys, and interviews with market leaders, participants, and end users. Infosys was recognized for its ability to deliver intelligent automation services to clients as part of its applied AI integrated offering backed by sound strategies for use case development, IP monetization, innovation and R&D, business skills, and employee retention. Its intelligent automation offerings span the life cycle of 'discover, democratize, and derisk' as part of the applied AI strategy. The IDC report additionally highlighted Infosys' ability to leverage its range of proprietary platforms, including the Infosys Cobalt cloud offerings, to deliver intelligent automation services.
Jennifer Hamel, Research Director, Analytics and Intelligent Automation Services, IDC, said, "Infosys is helping enterprises scale their AI-powered transformation by providing intelligent automation services directly to clients as part of the company's applied AI integrated offering. Clients in particular appreciate its customer service, the value delivered, and its wide range of partner-agnostic solutions."
Balakrishna D R, Executive Vice President, AI & Automation Services, Infosys, said, "Intelligent Automation not only improves the efficiency but also the customer and employee experience in an organization. The exponential benefits are realized only when the technology is scaled across the organization. The recognition by IDC of our intelligent automation capabilities reflects our market-leading AI & automation offerings developed for clients. We will continue to work towards delivering further value to our clients on their journey to scale and future proof their organizations."
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IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor's position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.