Iluminage Beauty Uses Cognizant's MedVantage Cloud Platform to Improve 'At-Home' Aesthetic Care Experience

Cognizant (NASDAQ: CTSH) has announced that Iluminage Beauty, Inc., a leader in at-home beauty care devices, has deployed the Cognizant MedVantageâ„¢ platform to proactively address customer feedback and better manage product quality and performance.

Iluminage Beauty, a joint venture between Unilever Ventures and Syneron, designs, develops and distributes at-home products derived from professional medical aesthetic devices for skin rejuvenation, hair removal, acne treatment and others.

Cognizant's cloud-based MedVantage solution will enable Iluminage to investigate complaints from across North America more effectively and efficiently, and create reports for enhanced regulatory compliance. It will help Iluminage improve customer and stakeholder responsiveness and accelerate decision-making by enabling separate handling of safety and non-safety complaints, delivering advanced analytics and providing a consistent view of data from multiple systems delivered by powerful real-time dashboards that can be accessed from anywhere.

Developed on the Salesforce1 platform, MedVantage is integrated with Iluminage's Salesforce.com customer relationship management (CRM) platform and compliant with the FDA's 21 CFR Part 11 Rule on electronic records.

"Iluminage is the new intelligence in beauty, architects of high-tech, ground breaking devices, treatments and textiles bringing tomorrow's technology in to the hands of consumers at home," said Bo Kim, Vice President Regulatory and Compliance at Iluminage. "Our objective is to deliver the highest level of at-home beauty care experience to our customers in North America and all over the world. With Cognizant MedVantage, our customer support and investigation teams can take a proactive approach to monitoring our quality and performance. It will help us better understand and improve our at-home beauty solutions while maintaining a high level of regulatory compliance through streamline reporting."

"With the rapid growth of at-home aesthetic devices once only available in professional environments, Iluminage is leveraging the power of the cloud with MedVantage to improve customer experience and ensure that complaints are effectively addressed," said Shankar Narayanan, Vice President and Global Markets Leader of the Life Sciences practice at Cognizant. "We developed MedVantage as a turnkey solution on Salesforce1 in order to provide the highest levels of integration with a leading cloud and CRM platform and enable companies to continue transforming into digital enterprises and be as agile and innovative as possible."

Source : Equity Bulls

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