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Industry News
ISON to establish 4 more State-of-the-Art call centers in Nigeria
Posted On : 2015-07-17 21:51:17( TIMEZONE : IST )
ISON BPO operating in call center outsourcing space, has over 7,000 employees across 12 countries including 10 in Sub Saharan Africa with 4500 employees, where it is the largest BPO Company. It is adding 9 more Centers with 5000 more employees in the African region within the current year. Four of these centers with additional 4000 employees are being set up in Nigeria. It currently, employs 1300 in Nigeria and 99% of its employees are local Nigerians. It also serves Airtel and AIICO as its key clients in Nigeria. It operates in African countries including Kenya, Nigeria, Rwanda, Tanzania, Uganda and others.
The company has committed to set up four state-of-the-art facilities in Ibadan, Abeokuta and Ilorin. Kano is also being evaluated as an option. It plans to employ about 4000 employees in these call centers with an additional investment of $20 million this year. ISON BPO has top notch call center facilities including one in Ibadan and plans to recreate the same standards everywhere in Nigeria.
Mr. Ramesh Awtaney, Founder and Chairman of ISON Group said, "Unlike most BPO and Tech services companies which take work and jobs to IP, we have pioneered reversing the trend by taking IP to the work without compromising on world-class quality. As part of our core strategy, we have invested in developing local systems and empowering local talent to foster a better future for the African continent. We do not outsource local work outside of Africa."
Global CEO of ISON BPO, Mr. Pravin Kumar comments on their expansion in Nigeria. "Nigeria has a huge potential for growth and development, especially with the availability of strong, vibrant and talented workforce. One of our visions for Nigeria is to upskill the local human talent and develop it as an Offshore Call Center hub and also add significant value for our customers both internally and externally. It should not be difficult to create 25000 jobs in 1 to 2 years in this space and generate export revenue of around $ 400 million in this space. It can then, grow from there."
