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Cinnamon Maldives Selects RateGain's Engage AI To Enhance Guest Experience

Posted On : 2023-01-25 19:52:28( TIMEZONE : IST )

Cinnamon Maldives Selects RateGain's Engage AI To Enhance Guest Experience

RateGain Travel Technologies Limited (RateGain), a global provider of SaaS solutions for travel and hospitality, announced today that Cinnamon Maldives has selected RateGain's Engage AI product and would be implementing it at its iconic Dhonveli property to accentuate their guest engagement, provide contactless check-in/check-out and improve their ancillary revenue in a competitive market by getting access to guest analytics in real-time.

The Maldives hotel market is looking to adopt modern technology to enhance the overall experience of travelers coming from across the world. With the ongoing labor shortage impacting the industry, it's the right time to invest in technologies that can automate the tasks for the hotel staff and make them more efficient to welcome guests from different parts of the world.

Using Engage AI, Cinnamon Dhonveli Maldives will be able to provide consistent engagement to their guests starting from pre-check-in to post-check-out. All this in the guests' preferred language. Automating the guest touchpoints will help them not only improve overall guest satisfaction but also give them a competitive edge in the market.

Designed to help hotels in improving their satisfaction score and ancillary revenue, Engage AI uses the power of modern technology to automate FAQs asked by guests, plan their entire stay, and provide alerts on events/promotions. All this through the ease of the messaging platform of their choice.

Commenting on the partnership and platform integration for customer engagement, Sanjeeva Perera, General Manager for Cinnamon Dhonveli, Maldives said, "Offering our guests a seamless flow of information is a priority for us and with Engage AI we are now able to navigate and proactively support our guests with the information they need to enhance their stay. Digitization of check-ins has helped improve efficiency and the ability to communicate with all our guests in their native language, which has impacted our guest satisfaction scores. Engage AI is enabling us to redefine our service standards to our guests."

Shweta Vashishth, Senior Vice President of Sales, at Engage AI added, "We are thrilled to partner with an iconic Cinnamon Hotels and Resorts property in the Maldives and expand our presence in this growing market. We believe that there is immense potential in the Maldives market to adopt technologies that help hotels keep improving their guest experience through guest messaging technology. The team at Cinnamon Dhonveli Maldives saw Engage AI as the right platform to solve their challenges of today, to win guest loyalty and we hope to provide them with the required support to achieve their goals."

Shares of Rategain Travel Technologies Limited was last trading in BSE at Rs. 367.30 as compared to the previous close of Rs. 368.95. The total number of shares traded during the day was 48882 in over 1943 trades.

The stock hit an intraday high of Rs. 373.70 and intraday low of 357.00. The net turnover during the day was Rs. 17839894.00.

Source : Equity Bulls


RateGainTravelTechnologies INE0CLI01024 Engage AIproduct