PepperTap launches a new Live Chat feature to answer customer queries in an instant

PepperTap, India's leading hyperlocal grocery delivery service has always stood for phenomenal customer experience. In yet another industry first, it has introduced the Live Chat feature that will allow users to interact with the support staff and have their queries answered in a jiffy. This new addition makes the grocery ordering experience on the PepperTap app interactive, engaging and instant!

Need a return? Not happy with the product? Get the answers in a moment by chatting with the PepperTap online assistance staff.

The super-efficient Live Chat feature eliminates the need to wait for the customer care to answer the phone or for the field executive to turn up with deliveries to seek clarifications. PepperTap believes that if your order doesn't have to wait for more than 2 hours, why should the assistance?!

Talking about this new feature, Ms. Swati Bhargava, AVP - Consumer Experience, PepperTap, said, "We understand the value of time in today's fast-paced world. This explains the overwhelming response to our Live Chat feature in the cities where we have introduced this. Whether it's about pricing, timelines, quality of products, availability of specific brands or any other enquiry, no customer query will now remain unaddressed. We're leveraging a unique technology that will reinforce our consumer-focussed approach and allow us to create a seamless channel of communication between our staff and customers. We're the first hyperlocal brand in India to offer this facility to online grocery shoppers simply because we know how every customer values a quick, efficient and convenient home needs service provider."

In addition, PepperTap has also introduced the PepperCash feature which is a virtual in-app currency. This enables customers to get refunds for returned orders instantly. It cuts any credit/debit card related issues, making the experience of ordering grocery on mobile smoother and more seamless. The two new features enhance the customer experience and have been a huge hit with the time-pressed grocery shopper.

Grocery shopping can often be a mundane chore but PepperTap allows you to order groceries in literally five clicks. So, your weekend is all yours to enjoy. Plus, with the new chat messaging option, you won't have to wait to give feedback on the product either. The instant communication tool will make the whole experience a lot smoother, convenient and lucrative. With this customer-centric approach, PepperTap aims to put an end to delays by supplying answers as efficiently as it delivers supplies. Making real-time interaction possible, the brand's agents are informed of customer concerns instantly, reducing the response time tremendously.

Source : Equity Bulls

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