Spanco Telesystems & Solutions Ltd has announced that the Honorable Rail Minister Mr. Laloo Prasad Yadav, on July 17, 2007 flagged off the Railway call center 139 which will serve as an Integrated Rail Enquiry Platform for all the railway enquiries. Starting today the call center services will be initially available for North zone. The other regions will be commissioned in quick succession over the next 2 months, by September.
The project based on PPP model has been commissioned by the consortium of the Company, BSNL and Stracon services Ltd., where the Company was the leader of Consortium. The Company's consortium bagged this contract for a period of 10 years by paying the licence fees of Rs 15 Crs to Indian Railways.
The project will be now executed in the joint venture between the Company and Stracon services ltd. Under the company named as Bharat BPO Services Ltd.
The complete technology implementation and integration with backend railways systems has been done by the Company and will be maintained over the long term contract of 10 years. Stracon will take care of the call center operations.
Bharat BPO expects the revenue to start from next month.