Every 500th caller to MCG toll free helpline number wins a chance to receive a Big Bazaar coupon worth INR 500

Navigant Technologies, a leading outsourcing company and a leader in providing outsourced customer interaction solutions to both global and domestic companies, has announced an innovative scheme to encourage Gurgaon residents who fall under the ambit of Municipal Corporation of Gurgaon (MCG) to use its toll free helpline number 18001801817 for citizen services. It will award every 500th caller with a gift coupon of INR 500 to be availed at any Big Bazaar retail outlet in India through the month of May. The toll free MCG Helpline is managed by Navigant Technologies and has completed three year of operation for MCG.

The MCG helpline is available to citizens to lodge complaints related to animal issues, garbage, sanitation, street lights, sewerage, storm water drain, encroachment, no water supply, and other everyday issues they may face with their surrounding areas. It can also be used to procure information across facilities like birth & death registration, RTI application, house tax, property transfer, trade transfers, eTenders and marriage registrations.

"We want Gurgaon citizens to be the agents of change. We are very proud to partner with MCG in their strong intent to improve the citizen services in Gurgaon. The citizens can lodge a complaint with regards to any citizen issues by using MCG's toll free helpline number and can help bring about a positive change in the city. We have introduced the scheme with a dual purpose, one to popularize the helpline number and the other to encourage its usage," said Mr. Ankur Bhatia, Managing Director, Navigant Technologies.

Navigant Technologies currently receives nearly 200 calls a day. The call centre acts as a facilitator between the MCG and the citizens and has a unique process where the citizens of Gurgaon can not only register their complaints, but also have the complaints followed up with the concerned officers within MCG till they get resolved. The centre's complaint handling team at the call center does repeated follow ups, reminder calls to MCG officials and shares the final status with the complainant.

Source : Equity Bulls

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