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Hexaware Launches COCO-Unified Teams Bot for Improved Employee Experiences & Seamless Return to Workplaces

Posted On: 2020-07-09 03:03:54


Hexaware Technologies Ltd, a Leading Global IT Consulting & Digital Solutions provider, today announced the launch of COCO, the Unified Teams Bot built for Microsoft Teams, on Microsoft AppSource, an online cloud marketplace providing tailored line-of-business solutions.

With the unprecedented and extraordinary times in the backdrop, Hexaware is now more focused than ever on delivering touchless, immersive experiences, and automation-led cost savings for customers who have moved to remote working arrangements. Hexaware also recognizes the market need to build and foster cloud resilience to ensure preparedness and optimized responses in the event of recurring contingencies.

Hexaware, a Microsoft Gold Partner, delivers differentiated offerings across the Microsoft cloud ecosystem, and designs solutions and strategies that help boost teamwork, and improve employee productivity and enhance employee experience. COCO, Hexaware's omnichannel chat bot, is a step in the direction of making work easier, safer and sustainable for customers as they gradually bring employees back to the workplace amidst and post the COVID-19 pandemic.

COCO seamlessly integrates with existing disparate backend IT systems and platforms like ERP, CRM, Service Desk or any other enterprise systems. Employees can use COCO, straight from their Microsoft Teams app on desktop or mobile devices, to access information and undertake transactions with key business functions through a unified, simple, and conversational interface. COCO is built on Microsoft Azure Cognitive Services including LUIS to enable intuitive conversations.

COCO enables intuitive user journeys on a single-window chat interface for multiple employee touchpoints leading to vastly improved employee experience, noticeable increase in adoption of Teams within an organization and time savings of up to 85% by employees and managers while raising and approving requests.

COCO helps simplify and speed up:

- Approvals (Absence, Time Management, Service Desk)
- Service Desk functions (Create/View/Update)
- COVID-19 -- Return to the Workplace (Apply / View Office Pass, Team Roster)
- Absence Management (Apply / View / Cancel / Approve Leaves, Check Leave History / Balance / Company Holidays)
- Customer Relationship Management (Active Pipeline, Leads Information)
- Search for Employees across the organization
- Time & Shift Management (Raise/ View/Cancel)

COCO is powered by a suite of functionalities that help organizations ensure seamless and safe return tothe workplace amidst and post-COVID-19.

Some notable features of COCO:

- Self-screening and Return to Workplace options for employees
- Compliant with all industry standards for Health Information handling
- Helps employers increase workplace safety amidst COVID-19
- COVID-19 health assessment is powered by the Microsoft Healthcare Bot service

Rupesh Mithani, Vice President, Transform Customer ExperiencesTM Practice, Hexaware Technologies said, "COCO, our Unified Teams Bot, was born out of the necessity for delivering world class experiences for today's Work from Anywhere employees. We believe that COCO will enable employees with the power of information anytime, anywhere. The bot makes it easier for employees to accomplish daily activities and saves time and boosts productivity. We have also equipped COCO with COVID-19 health assessment capabilities, powered by the Microsoft Healthcare Bot service, which will help ensure a more seamless return to the workplace".

Shares of HEXAWARE TECHNOLOGIES LTD. was last trading in BSE at Rs.339 as compared to the previous close of Rs. 335.35. The total number of shares traded during the day was 68957 in over 1542 trades.

The stock hit an intraday high of Rs. 347.65 and intraday low of 335.75. The net turnover during the day was Rs. 23615788.

Know more about COCO and how we can help you improve employee experience and increase productivity here https://hexaware.com/coco-microsoft-teams-bot/


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