Telephone Nurse Triage Services Ease Burdens on Critical Staff While Directing COVID-19 Patients to Appropriate Levels of Care
Hinduja Global Solutions (HGS) (listed in BSE & NSE) announced today that it is offering telephone nurse triage services, staffed with qualified Registered Nurses (RNs), to provide frontline support for COVID-19 callers to enable healthcare providers and health insurance plan staff to focus on critical case requirements. HGS has over 1200 nurses around the globe supporting business critical functions ranging from Care Management, Nurse Advice and Triage Line; Prior Authorization and Retrospective Clinical Reviews; High Dollar Clinical Reviews for claims payment integrity; and Personal Nurse Concierge Care line.
"We have more than 30 years of experience in providing telephone nurse triage," said Ramesh Gopalan, Global President of HGS Healthcare. "With significant increases in patient calls due to COVID-19, a healthcare company's ability to discern which ones require additional medical attention and which are only seeking advice is paramount. Our seasoned teams are augmenting support to allow our client's internal resources to focus on other critical case requirements."
Added Mary Jane Konstantin, Senior Vice President and Head of Business for HGS AxisPoint Health , "We're offering a turnkey solution designed to offload COVID-19 calls. The nurse triage solution includes US-based nurses, a hotline that can integrate into an existing call tree or a dedicated number, and our proven clinical algorithm approach that has a high correlation rate with physicians in triage quality and care recommendations. Using the solution, our nurses can support COVID-19 callers with self-care guidance, assess the caller's condition, and direct them to the most appropriate level of care. This can be an omni-channel solution designed for offering preferred communication choices for enhanced patient and member experience."
This service is available immediately, Konstantin added.
Shares of HINDUJA GLOBAL SOLUTIONS LTD. was last trading in BSE at Rs.489.9 as compared to the previous close of Rs. 496.05. The total number of shares traded during the day was 217 in over 19 trades.
The stock hit an intraday high of Rs. 515.85 and intraday low of 480.1. The net turnover during the day was Rs. 106619.