Birlasoft [BSE: 532400, NSE: BSOFT], part of the USD 2.4 billion diversified, The CK Birla Group, today announced that it has been honored with the ACE Alliance Award 2019 by SAP® for customer excellence and delivery in SAP Product Support. This honors business excellence achieved through partnership for enabling SAP Product Support. Birlasoft received this award at the SAP-Birlasoft partnership celebration event held at the Birlasoft office in Pune, India, in November 2019.
SAP also felicitated Birlasoft as the best-running center of SAP. The recognition was done based on evaluation of Key Performance Indicators (KPls), including consistent high-quality delivery, engagement in next-generation support initiatives, and support beyond regular delivery. Birlasoft's partnership with BusinessObjects for product support has its roots from 2005, even before SAP acquired BusinessObjects. Birlasoft-SAP Product Support team has excelled in delivery and support for more than 6,000 customers of SAP; in the Americas, Europe, Middle East, and Non-SAARC countries in 2018 alone. As a testimony of the trust towards Birlasoft; in July 2019, SAP renewed its product support agreement for the next three years.
"We are immensely proud to receive one of the most distinguished awards in recognition of our contribution towards improving business processes through SAP solutions. This prestigious award recognizes Birlasoft's continued investment in building resilient and scalable capabilities that can effectively support SAP Products, through its expansion and growth cycles." said Vi jay Mishra, Senior Vice President and Global Head, SAP Business, Birlasoft.
"I am pleased and honored to recognize and congratulate Birlasoft as the recipient of the ACE Alliance Award 2019 for SAP Product Support. We look forward to closely work with Birlasoft to realize even greater success in the years to come." said Mohammed M. Ajouz, Senior Vice President and Global Head of Product Support, SAP.
With the contract renewed in July 2019, Birlasoft is committed to providing unparalleled and reliable services to SAP customers. Birlasoft continues to strengthen its relationships with SAP's key customers to minimize business disruption by reducing incident volume, incident resolution time, and automate resolution processes, leveraging innovative digital technologies. This will help SAP's customers to not only increase usage of SAP products, but also enable them to focus more on their core businesses. Customer feedback received will help SAP to speed up product innovation initiatives.