Universal Sompo General Insurance Company Limited (USGICL), India's first PPP general insurance player with an established presence in motor, health, auto and crop insurance has launched its very own, personalised, mobile application the USGI ALLy. Riding on the wave of digitalisation, the app has been launched with the main intention of enhancing service delivery.
Commenting on the launch of the USGI Ally application, Mr. Anupam Singh, Deputy General Manager - IT, Universal Sompo General Insurance said, "The launch of this app brings us one step closer to our aim of offering a digitally seamless experience to our customers. It is a conscious effort on our part to make the platform more versatile, customer friendly making it a hassle-free experience in terms of faster policy issuance or in terms of claim settlement. We believe that just with this offering our digital sign-ups will increase by 25-30%."
The USGI ALLy offers a one stop shop for all post sales insurance needs, online claim intimation, GPS based nearby service providers, marketplace for various value-added services, AI based health risk assessment and lot more. The app offers its customers a feature rich and user-friendly interface.
Generic Features (Motor & Health)
* Insurance Wallet
* My Policy
* Renew Policy
* Intimate Claim
* Claim Status
Insurance Wallet: Insurance wallet helps the user to manage all insurance-related services. The app makes policy renewal, alerts, intimating claims, and claim status easier than ever before.
My Policy: My Policy module lists all user details about the policy. From policy details to policy document, everything can now be available on fingertips. Users can also link more policies by adding relevant information.
Renew Policy: Helps in instant renewal of both motor and health insurance policies which is the basis for customer satisfaction.
Intimate Claim & Claim Status: USGICL always thrives in making the platform customer friendly with a ready to go use instance & the same has been enriched by educating the customers through the audio / visual presentations. USGICL is planning to introduce Artificial Intelligence shortly the faster settlement of Motor Claims.
Universal Sompo has been aggressively focused on its digital initiatives. Last year the company had tied-up with mobile payments platform PAYTM for the distribution of its policies. USGICL has already integrated with WhatsApp for sending the real time policy copy.