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Datamatics named in Gartner's 2019 Market Guide for Customer Management BPO Service Providers

Posted On: 2019-06-04 22:14:09

Datamatics Global Services Ltd. (DGSL), a global IT & BPM company, today announced that it has been recognized as one of the Representative Vendors in Gartner's 2019 Market Guide for Customer Management (CM) BPO Service Providers, authored by analysts TJ Singh, Misako Sawai, and Brian Manusama (Published 14 March 2019). According to Gartner Customer Management (CM) contact center BPO is the process linking an organization with its existing and potential customers (such as marketing, sales and customer services), which can be categorized in four sub segments including Customer selection, Customer acquisition, Customer retention and Customer extension.

The Market Guide reviews key service providers managing marketing, sales and customer service processes. The report also mentioned "the CM BPO market continues to evolve with the rapid adoption of digital service, automation - RPA and virtual assistants (VA) - and advanced analytics. Also influencing growth opportunities are issues such as changing regulations and policies, increasing process and channel complexities, and the ever-growing expectations of customers, consumers and citizens looking for a superior experience brought about by technology and personalization."

Mitul Mehta, SVP & Head, Marketing & Communications, Datamatics Global Services Ltd. said, "Today's consumers are tech savvy and demand high levels of customer experience. Such experience can only be delivered through technology. We at Datamatics deploy cutting edge technology to craft exceptional customer experience for our customers. We are happy to be recognized by Gartner in Market Guide for CM BPO Service Providers."

Datamatics provides comprehensive solutions in customer support, customer acquisition, digital content and data analytics space to leading companies in the Banking & Financial Services, Healthcare, Aviation, Telecom and e-Commerce space across USA, UK, China and Australia. Datamatics associates are aided with a robust training program, automated tool & technologies and unique omni-channel customer services platform to deliver high value to customers. Datamatics helped one of the fastest multi-channel retailer in UK to improve service quality by 98.33% through an integrated omni-channel customer service (phone, chat, and email support) support and reduce issues related to service and scalability.

Shares of DATAMATICS GLOBAL SERVICES LTD. was last trading in BSE at Rs.104.4 as compared to the previous close of Rs. 104.55. The total number of shares traded during the day was 4183 in over 81 trades.

The stock hit an intraday high of Rs. 105.9 and intraday low of 103.9. The net turnover during the day was Rs. 439368.


Source: Equity Bulls

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