Mutual Funds Commodities Research Tax Planning IPO Our Team Contact Us    
Google
Web www.equitybulls.com
Industry News

| More

National Life Transforms Customer Experience Program with Cognizant

Posted On: 2019-04-17 09:15:08

Cognizant (Nasdaq: CTSH) today announced an expansion of its strategic business partnership with National Life Group, one of the fastest growing life insurance companies in the United States1. Cognizant is advising and providing technology and solutions expertise for National Life's multi-year approach to creating a digital self-serve customer experience, making it possible to securely and conveniently conduct business anywhere, on any device.

National Life's "Customer Experience Program" was first introduced in 2017 with the goal of creating a seamless experience for customers and the employees who service them. A dedicated team at National Life is focused on addressing customer experience innovation. The team, comprised of Cognizant and National Life experts, is developing new and innovative ways for employees and policyholders to securely check account balances, make payments and conduct other transactions online or through mobile devices.

To date, Cognizant consultants have helped National Life better understand its competitive landscape, define its customer habits, and create a multi-year roadmap for transforming the business's digital strategy. Cognizant collaborated on the development of a private customer portal and new native mobile app as initial steps. The first tools were launched in June 2018 and continue to be built out and refined. Since then, National Life has seen a monthly increase of 260 percent in self-service transactions and a 117 percent increase in monthly customer visits, compared to its legacy infrastructure.

"Investment in digital and mobile-first products is an essential step to compete for new business and maintain an existing customer base that expects convenience, security and innovative products," said Ben Bengtson, Cognizant Senior Vice President - Insurance. "Today's policy holders, agents and even employees expect high levels of sophistication in the tools with which they conduct business. Together, Cognizant and National Life will design and build out experience-led solutions that drive business efficiencies while creating value, and delivering peace of mind for National Life's customers."

"Our experience working with Cognizant has demonstrated a journey of opportunity and success," said Mehran Assadi, Chairman, CEO and President of National Life. "For 170 years, our cause has been to bring peace of mind to everyone we touch and to keep our promises. We know that 21st century customers expect convenience. That's what we've introduced, and it's a perfect fit with our values to do good, be good and make good."


Source: Equity Bulls

Click here to send ur comments or to feedback@equitybulls.com





Other Headlines:

Elearnmarkets & StockEdge to organize Free Seminar in New Delhi on 'Making money from Stock Markets'

Rivigo raises USD 65 Mn from Warburg Pincus and SAIF Partners

Satishwar Balakrishnan appointed CFO of Aegon Life Insurance

GoAir spreads wings with 7 new international routes

Columbia Asia Hospitals felicitated The Economic Times Best Healthcare Brands 2019

ICAI celebrates Platinum Jubilee & 70th Chartered Accountants Day

TO THE NEW Recognized Amongst 'India's Best Companies to Work For, 2019'

Elara Technologies ranked 34th among India's 'Great Place To Work' for 2019

GST report card on completion of its 2nd year

GoAir inducts 50th aircraft into the fleet

Hotstar scores its largest ever single day reach of 100 Mn

RED Indies - RED FM's initiative to promote Independent Music

GoAir records best 'On-Time-Performance', 9th time in a row

IFO, 2019 - An initiative to make young learners familiar with the art of managing money

Snapdeal announces End of Season Sale

ClearTax launches 'Quick GSTR-9' product for speedy GSTR-9 filing

ICRA reaffirms Apeejay Surrendra Park Hotels Group's Long-Term and Short-Term Ratings

New HFS report recognizes Cognizant for 'Simplifying Healthcare'

ETMONEY becomes India's first comprehensive financial services app to integrate UPI

India pharmaceuticals market expected to reach USD 73.5 billion by 2023

Engineers Alert: Zomato opens registrations for its 'Trial Week'

Wadhawan Global Capital sells stake in Avanse to Warburg Pincus

ICAI Postpones May, 2019 CA Examinations

MSE 'Financial Inclusion' Drive in Goa in a bid to Boost Participation from Tier II, Tier III Cities & Rural Areas

Vikram Solar commissions 200 MW solar project for APGENCO

Cognizant Names Brian Humphries as CEO, Succeeding Company Co-Founder Francisco D'souza

Harish Natarajan appointed as the new President and COO of Strand Life Sciences

ICAI Celebrates Platinum Jubilee Annual Function

ICAI signs MoU with Invest India to promote Foreign Investment

Tata AIA Life Insurance celebrates the Centennial Year of AIA

Twenty14 Holdings Marks Entry into Switzerland with new IntercityHotel at Zurich Airport

ICAI signs MoU with ICPA of Kenya

Sathguru Management Consultants advises Pravesha Industries to divest majority stake in Crest Cellulose to Roquette Freres, SA

Saurashtra Freight Pvt. Ltd. charts out growth strategy

Toffee Insurance announces India's First Cyclist Insurance

Whitecaps flags of their 6 month excellence program in cake making

Home Credit India offers attractive customer-focused schemes across Lenovo and Motorola smartphone range

MyLoanCare rolls out a free loan portfolio management system

Auto LPG sector grows impressively; clocks 14% growth in sales

'India Cold Chain Show 2018' showcases innovative cooling solutions in Mumbai

ZestMoney partners with Xiaomi to provide financing options at Mi Home stores

Jana Small Finance Bank launches Jana Bankable Debit Card

GoAir announces Kannur as its 24th domestic destination

InterGlobe Foundation initiates Heritage Restoration and Waste Management In Rajasthan

eMudhra becomes an Executive Member of the Cloud Signature Consortium

ECGC chairs meeting of CEOs of ECAs of Asia Pacific Regional Cooperation Group in Mumbai

Fincare SFB posts 99 percent AUM growth, Rs.42.3 crore profit in H1 FY 2019

Future Generali India Life Insurance introduces a new age ULIP, Future Generali Big Dreams Insurance Plan

Honda 2Wheelers India drives Skill India Mission in Tamil Nadu

Indian biosimilar market to be worth $40 billion by 2030







Website Created & Maintained by : Chennai Scripts
West Mambalam, Chennai - 600 033,
Tamil Nadu, India

disclaimer copyright © 2005 - 2019