Digitate, a software venture of Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS), announced that Canada's food and pharmacy leader, Loblaw, has successfully deployed its cognitive automation software, ignio™, as part of its IT transformation program.
Loblaw embarked on an enterprise IT transformation journey to radically improve user and customer experience, and reduce the cost of operations. It chose ignio as the preferred tool for IT infrastructure transformation because of its compelling AI capabilities, pre-built knowledge of IT operations, and flexibility to deploy and reuse.
Post deployment, ignio has helped Loblaw reduce the mean time to resolve outages to around three-six minutes for specific use cases, as well as automate over 20% of incidents and alerts over the last 10 months. Speedy resolution and reduced outages are helping Loblaw deliver a superior online shopping experience to end customers.
The speed with which ignio has delivered tangible benefits since deployment, has resulted in an expansion of its use within Loblaw. In addition to IT operations, ignio is being used to automate business processes related to critical retail functions like vendor income reconciliation.
Ugo Orsi, Vice President, IT Operations, Loblaw Companies Limited, said, "Loblaw was looking for an AI tool to disrupt our IT operotions. We chose ignio™ for its ready-to-use features and pre-built knowledge of IT ond SAP operations. This enabled quick adoption of ignio within Loblaw, and laid the foundation for self-healing, machine-managed IT operations. ignio is the linchpin of our IT operations transformation program."
Akhilesh Tripathi, Global Head of Digitate, said, "The promise of ignio is to deliver exponential value in a short time and we are on track to achieve those goals. We are glad to enable a high velocity enterprise transformotion program that improves end customer satisfaction and significantly enhances the shopping experience."
Launched in 2015, ignio reimagines enterprise IT operations with its unique and innovative design that blends artificial intelligence, machine learning, and advanced software engineering to quickly and autonomously resolve issues when they arise, and preempt incidents wherever possible. ignio has been adopted by large, global enterprises, mostly Fortune 500 and Global 2000 corporations, which are leaders and innovators in their respective industries. ignio currently manages over 1.5 million technology resources autonomously for over 90 clients.
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