AxisPoint Health, an HGS company and a leader in population health management, today announced that it has earned URAC reaccreditation in Health Call Center for its GuidePoint solution, a clinically and analytically driven nurse advice, navigation, and member engagement service. URAC is the independent leader in promoting healthcare quality through accreditation, certification and measurement. AxisPoint Health's nurse advice solutions have been accredited by URAC since 1997, when the company was the first nurse advice line provider in the United States to receive accreditation.
URAC's Health Call Center Accreditation process required an in-depth evaluation of AxisPoint Health's GuidePoint nurse advice service line to verify it meets URAC's rigorous standards for clinical staff qualifications, training and roles of non-clinical staff, telephone performance thresholds, clinical staff response times, handling of triage calls, information sharing, and feedback to physicians. By achieving this status, AxisPoint Health has demonstrated a comprehensive commitment to quality care, improved processes and better patient outcomes.
"Our nurse advice service plays a crucial role in assisting members to access the right level of care at the right time, and in the safest and most efficient way," said AxisPoint Health Chief Medical Officer, Dr. Virginia Gurley. "We are very proud to have received the URAC reaccreditation in Health Care Call Center continuously over the past two decades. This recognition validates our commitment to delivering the highest quality nurse advice services that support access to care, close gaps in care, and reduce avoidable utilization."
AxisPoint Health's GuidePoint solution provides 24-hour nurse triage services for members in need of guidance and direction, navigation services, and member engagement. The solution helps payers achieve cost-effective service utilization while ensuring members are connected to the right level of care at the right time.
"Health call centers are a vital part of providing more accountable and value-based care. URAC's independent Health Call Center Accreditation makes AxisPoint Health a better provider of services through quality standards that stress having professional staff who can handle patients with efficiency and effectiveness," said URAC President and CEO Kylanne Green.
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