Unisys Corporation (NYSE: UIS) has become a global managed services partner to ServiceNow®, the enterprise cloud company, to deliver integrated service management solutions for enterprise clients around the world.
Today's digital businesses need personalized, on-demand, "always on" business and IT services to support their workers, partners and clients. To meet the growing demand for those digital services, Unisys will provide new subscription-based service management solutions, integrated with the ServiceNow enterprise cloud platform, as part of the Unisys Edge Service Management offerings.
Unisys has also established a new ServiceNow services practice to assist clients in planning, implementing, optimizing and managing ServiceNow solutions.
In addition to enhancing users' service experience, the new Unisys solutions are designed to help organizations reduce operating costs. Clients seeking to build on their current investments in the ServiceNow platform or planning a future migration will be able to draw on Unisys' expertise in IT strategy, enterprise solution integration, service governance, mobility, big-data analytics and other disciplines to enrich the services they provide.
The initiative opens growth opportunities for Unisys and ServiceNow. Analysts estimate that the current size of the global market for service management solutions is $21 billion, with expected growth at a compound annual rate of 8.2 percent through 2017.1.
"Many enterprises are embracing ServiceNow because it saves money and time in creating and delivering new services that are critical to their business," said Ron Frankenfield, president, Unisys Enterprise Solutions. "These new services from Unisys combine our expertise in global service delivery with the benefits of ServiceNow to help clients make optimal use of their service management resources."
"Teaming with Unisys provides ServiceNow with key advantages in the service management marketplace," said Tom Moore, vice president of Global Partners at ServiceNow. "Unisys' established global presence enables us to accelerate delivery of solutions to clients in the U.S., U.K., and the greater European and Asia Pacific markets. In addition, Unisys' expansive suite of service management offerings extends the range of enterprise-wide solutions and business benefits we can deliver for ServiceNow clients."
The new Unisys Edge solutions delivered on the ServiceNow platform are designed to provide value in key areas of service management:
- Operational and big-data analytics: Clients can not only streamline operations and reduce costs by analyzing service performance to predict and preempt events, but also mine information on business transactions to identify potential new revenue channels;
- Managed mobility: Organizations can establish comprehensive strategies, best practices and services for development and support of enterprise mobility programs; and
- Walk-in support: Clients' employees can obtain device, application and other technology support from on-site service representatives at Unisys Tech Cafe support centers on office campuses whenever they need it to stay continually productive.
The new Unisys services practice will also provide a full complement of Edge Service Management advisory, implementation and optimization services for the ServiceNow solutions, including process maturity assessment, service delivery design, legacy migration and ongoing platform management.
Unisys' proven approach to service management, recently recognized as a leader in the 2014 Forrester Research, Inc. "Wave" report, helps clients realize the full potential of their investments in ServiceNow while also providing an enterprise-wide framework for delivery of services crucial to the operations of a digital business.
Unisys is a sponsor of the upcoming ServiceNow Knowledge15 conference, taking place April 19 to 24, at the Mandalay Bay in Las Vegas. Follow the conference on the ServiceNow Community and on Twitter: #Know15 and @Know365.
1Based on Unisys analysis of "Forecast: Enterprise Software Markets, Worldwide, 2011-2018, 4Q14 Update," Gartner, Inc., December 2014.