Cognizant (NASDAQ: CTSH) has announced that it is helping Family Dollar Stores, Inc. (NYSE: FDO), a leading discount retail chain in the U.S., to improve business responsiveness and deliver superior services across its more than 8,000 stores in 46 states.
As part of the three-year agreement, Family Dollar has licensed Cloud360, Cognizant's proprietary enterprise-class cloud management platform developed on Amazon Web Services for its portal applications. This is helping the retailer improve operational performance and cost competitiveness.
Cloud360 is one of Cognizant's BusinessCloudSM solutions—a suite of ready-to-deploy, on-demand business and IT solutions. It provides an on-demand service experience and a single consolidated management console to provision, monitor, analyze, and optimize diverse cloud operations.
"We are pleased to expand our relationship with Family Dollar," said Sean Middleton, Chief Operating Officer of Emerging Business Accelerator at Cognizant. "Rapid advances in cloud technology, rapidly evolving consumer behavior, and increasing competitive pressures present a great opportunity for forward-thinking retailers such as Family Dollar to look at new, technology-powered business models enabled on demand. We look forward to helping Family Dollar strengthen its market differentiation through better process efficiencies, more empowered staff and customers, and revenue-aligned variable costs made possible by cloud technology."
Cognizant is delivering the services using a consumption-based managed services model to enable Family Dollar to not only optimize infrastructure investments and achieve a variable cost mix by paying only for usage, but also improve time-to-market by quickly deploying technology solutions without large capital outlays. Cognizant has implemented intelligent management of Family Dollar's portal applications to enhance availability, reliability, scalability, and governance, while enabling Family Dollar to sharpen its business focus, embrace metrics-driven service delivery, and support complex compliance requirements.
This agreement expands Cognizant's relationship with Family Dollar, which began in 2006 and has seen Cognizant partner with the company on strategic technology and business programs encompassing store operations, supply chain, merchandizing, and back office.
"We are constantly looking for opportunities to strengthen our value proposition and improve our performance," said Vikas Wali, Divisional Vice President of IT Application and Infrastructure Services at Family Dollar. "This engagement is crucial to our efforts to execute better on our promise of being an efficient, low-cost retailer. We selected Cognizant for its robust domain knowledge, deep infrastructure service delivery and management expertise, its enterprise platform Cloud360, and rich experience implementing solutions on Amazon Web Services. Cognizant brings the vision and the end-to-end capabilities that we need in order to adopt cloud for fulfilling our business objectives."