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Grievance Redressal :

There will be occasions when you have a grievance against the company in which you are a stakeholder. It may be that you have not received the share certificates on allotment or transfer; it may be that you did not receive the dividend/interest warrant or refund order; perhaps you did not receive the annual accounts, etc. While you would first approach the company in that regard, you may not be satisfied with the company's response thereto. You would like to know whom you should turn to get your grievance redressed. The following table would provide you the guidance in this regard.

Nature of Grievance Can be taken up with Nature of Grievance Can be taken up with
In case of any Public Issue Regarding listed debentures
non-receipt of
  • refund order

  • interest on delayed refund

  • allotment advice

  • share certificates

  • duplicates for all the above

  • revalidations
  • - Registrars to the issue
    - SEBI
    - Department of Company Affairs
    - Stock exchanges

    non-receipt of
  • interest due

  • redemption proceeds

  • interest on delayed payment

  • - The Debenture Trustees
    - SEBI
    - Department of Company Affairs
    - Stock exchanges

    In case of a listed security
    non-receipt of the certificates after :
  • transfer
  • transmission
  • conversion
  • endorsement
  • consolidation
  • splitting
  • duplicates of securities

  • - SEBI
    - Department of Company Affairs
    - Stock exchanges
    Regarding Bad delivery of Shares - Bad delivery cell of the stock exchange
    Regarding Shares or debentures in unlisted companies - Department of Company Affairs
    Deposits in collective investment schemes like plantations, etc. - SEBI
    Units of Mutual Funds - SEBI
    Fixed Deposits in banks and finance companies - Reserve Bank of India
    Fixed Deposits in manufacturing companies - Department of Company Affairs

    Investor Information centres set up in every recognised stock exchange (to deal with complaints regarding the securities traded/listed with them) will take up all other complaints regarding the trades effected in the exchange and the relevant member of the exchange.

    Moreover two other avenues are always available to the investors to seek redressal of their complaints which are through :

  • Complaints with Consumers' Disputes Redressal Forums
  • Suits in the court of Law
  • Offices of SEBI:
    SEBI Offices Jurisdiction for companies having their Registered Offices in
    Head Office:
      Mittal Court ĎBíWing,
      1st Floor 224, Nariman Point
      MUMBAI - 400 021
      Earnest House, 14th floor
      194, Nariman Point,
      MUMBAI - 400 021
      Gujarat, Maharashtra, Madhya Pradesh, Dadra and Nagar Haveli, Goa.
    Northern Regional Office:
      Block No.1, Rajendra Place
      Dist. Centre
      NEW DELHI - 110 008
      Haryana, Himachal Pradesh, Jammu and Kashmir, Punjab, Rajasthan, Uttar Pradesh, Chandigarh and Delhi
    Eastern Regional Office:
      FMC Fortuna,
      5th floor
      3234/3A, AJC Bose Road,
      KOLKATA - 700 047
      Assam, Bihar, Manipur, Meghalaya, Nagaland, Orissa, West Bengal, Arunachal Pradesh, Mizoram and Tripura
    Southern Regional Office:
      3rd Floor, DíMonte Building,
      No.32, DíMonte Colony,
      TTK Road, Alwarpet,
      CHENNAI - 600 018
      Andhra Pradesh, Karnataka, Kerala, Tamil Nadu and Pondichery

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