Infosys (NYSE: INFY), a global leader in next-generation digital services and consulting has been named as a Leader in the IDC MarketScape: Asia/Pacific Salesforce Implementation Services 2020 Vendor Assessment (doc #AP46211420, November 2020). The report highlights Infosys' highly localized geostrategy in the APAC region to provide end-to-end implementation services across the Salesforce portfolio. Infosys was recognized for its strong focus on automation framework, which has been instrumental in accelerating implementation and time to market of Salesforce solutions, part of Infosys Cobalt.
The IDC MarketScape assessed and analyzed 10 Salesforce implementation services partners on the criteria of revenue, geographical presence, service capabilities, and products covered. Infosys' strength in service capabilities and growth strategy for Salesforce platform adoption contributed in the company being named a Leader. Infosys' advisory-led positioning through digital innovation studios and a plethora of industry accelerators to enable better time to market were recognized by the IDC MarketScape. The report additionally noted Infosys' domain expertise in Salesforce cloud solutions and channelized approach to Salesforce platform implementation under its Envision, Elevate, Excel, and Enable themes.
Rijo George Thomas, Senior Market Analyst of Software and Services Research, IDC Asia/Pacific said, "Infosys, a Platinum Salesforce partner, has rich expertise in implementing end-to-end Salesforce solutions for enterprise customers in the Asia Pacific region. Infosys' strong focus in localized service delivery, tools to enable faster time to value, and a mindset to continuously innovate on Salesforce solutions will enable clients to transform their customer experience."
Dinesh Rao, Executive Vice President and Global Head - Enterprise Application Services, Infosys said, "This recognition reflects the excellence of our capabilities in delivering end-to-end Salesforce-led digital transformation and our commitment towards customer success. Being positioned as a Leader in the IDC MarketScape report validates our localized go to market strategy which has been further strengthened by our acquisition of Simplus. Our focus on automation frameworks to implement Salesforce solutions, powered by Infosys Cobalt has been well received by the market. We have successfully implemented the Salesforce platform for our clients helping them make rapid strides in performance enhancement and reduced go to market time."
Joe De Battista, Chief Information Officer of CBHS said, "To enable the digital-first strategy at CBHS, we selected Salesforce as the CRM platform and for its seamless implementation, we were looking for a partner with the right knowledge of the private health insurance (PHI) and general insurance marketplace that could also help us improve speed-to-market. We selected Infosys for their thorough understanding of the marketplace, and our business drivers, objectives, and requirements. Infosys brought to the table a technically feasible delivery roadmap and helped us reimagine our future business state, which we successfully built together."
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