Mutual Funds Commodities Research Tax Planning IPO Our Team Contact Us  
Google
Web www.equitybulls.com
Stock Report

| More

Infosys Ltd launches Infosys Cortex

Posted On: 2021-01-20 03:28:05 (Time Zone: Arizona, USA)


Infosys (NYSE: INFY), a global leader in next-generation digital services and consulting, today announced the launch of Infosys Cortex, its customer engagement platform. The platform leverages technology from Genesys, a global leader in cloud customer experience and contact center solutions, along with Contact Center AI services from Google Cloud and its managed artificial intelligence (AI) and analytics services.

Infosys Cortex helps businesses reimagine customer care operations by providing intelligence to aid purposeful customer communication, smarter and faster decision-making, and deliver value at scale. Using the power of cloud and a modular microservices based architecture, it helps enterprises achieve up to 40 percent faster and more effective agent hiring and learning. It also brings up to 30 percent improvement in agent performance with training before operationalizing the contact center. Furthermore, Infosys Cortex drives up to 30 percent improvement in satisfaction for customers through intent prediction and self-service, along with up to 40 percent improvement in operations through cognitive automation and analysis of contextual data across systems using Infosys Data and Analytics Platform powered by Google Cloud. Infosys' ability to provide deeper integration in the enterprise by developing and reusing connectors for existing enterprise information systems makes implementation smooth and seamless.

Infosys Cortex will tightly integrate with Genesys Engage™, a robust omnichannel engagement solution built on a multicloud architecture. Together, the solutions will allow organizations to deliver fast, convenient, and personalized interactions at every touchpoint. In addition, the open architecture of Genesys Engage and a rich ecosystem of tools and capabilities will enable businesses to customize the solution so they can better address the unique challenges and objectives of their industry and customers.

As enterprises prepare for the next normal, Infosys Cortex will help them harness AI services from Google Cloud. Together with Google AI-powered voicebots, chatbots, interaction analytics, and an industry-leading IVR from Genesys, businesses can shift from being remote-ready to driving digital customer service from anywhere. They can also grow the effectiveness of their customer care with increased first-call resolution, reduced average handle time, decreased call volume, and improved service-to-sales conversion.

"Our experience of managing the IT landscapes of large complex enterprises, expertise across industry domains, and strengths in enabling workforce learning uniquely equips us to help businesses deliver customer delight. With Infosys Cortex, we can now share with them the digital capabilities to future-proof their customer relationships", said Ravi Kumar, President at Infosys.

"The next wave of CX solutions are built to improve decision velocity. Machines can make 100 decisions per second, humans can make one per second but often get bogged down in management committee for weeks," said R "Ray" Wang, Founder and Chairman, Constellation Research, Inc. "When AI is applied to CX, agents have the context they need to make faster and more precise decisions. As agents are augmented by AI, they can deliver more personalized experiences."

"We're proud that Infosys has selected Google Cloud's Contact Center AI to power its Cortex customer engagement platform," said Kevin Ichhpurani, Corporate Vice President, Global Ecosystem at Google Cloud. "More than ever, it's important that businesses deliver positive experiences for consumers, and help them resolve questions or issues quickly and effectively even while teams and agents are working remotely. By leveraging Google Cloud's managed AI and analytics services, Infosys Cortex delivers these capabilities to enterprises, enabling them to spin up new AI-powered customer engagement services quickly and ultimately helping businesses better serve their customers."

Shares of INFOSYS LTD. was last trading in BSE at Rs.1317.05 as compared to the previous close of Rs. 1311.65. The total number of shares traded during the day was 189274 in over 6951 trades.

The stock hit an intraday high of Rs. 1331.3 and intraday low of 1312.8. The net turnover during the day was Rs. 249992647.


Source: Equity Bulls

Click here to send ur comments or to feedback@equitybulls.com





Other Headlines:

Aster Labs to provide Covid-19 RT-PCR test reports with QR codes to citizens travelling to Dubai

Sterlite Power elevates Manish Agarwal as CEO of Infrastructure & Solutions Business

ICRA reaffirms long-term rating of Rashtriya Chemicals and Fertilizers Limited

TCS Among Top 5 Triple-A Trifecta Service Providers: HFS

Max Groups' MaxVIL launches Managed Office Space business 'WorkWell Suites', targets 2 lac sq. ft.

Shri Bajrang Alliance Limited's Agro Division is accredited with BRC CERTIFICATE

Zydus Cadila receives final approval from USFDA for Nortriptyline Hydrochloride Capsules

Gujarat Alkalies and Chemicals Ltd to avail ECB of $70 mn from SBI

L&T Technology Services selected by Airbus for Skywise Partner Programme

Jubilant Industries Ltd updates on restructuring proposal

Sun Pharma Launches Website for its Long-Term Care Portfolio in the U.S.

Angel Broking partners with Vested Finance empowering Indians to invest in US-based stocks

Bharti Airtel announces successful pricing of its $1.25 billion US$ Bond Offering

Max Life receives IRDAI nod for stake sale to Axis Bank Limited

Ashok Leyland Ltd to acquire balance 38% in Hinduja Tech Ltd

Wipro launches Cisco Business Unit marking 25 years of partnership with the company

CSL Signs MoUs with DCI and IHC Holland BV for construction of World-Class Dredgers

Badass Devika wins hearts in ALTBalaji and ZEE5's Dev DD 2, a must watch without doubt

Just Dial launches its exclusive B2B platform, Jd Mart

Indiabulls Real Estate Limited receives CCI, BSE, NSE and SEBI approval for merger

Rajapalayam Mills Limited board to consider terms of rights issue on Feb 27, 2021

Huhtamaki PPL Ltd Q4CY20 PAT slides to Rs. 5.08 crore

Sheshadri Industries Ltd posts Rs. 4.98 crore PAT in Q3FY21

MEP Infrastructure Developers Ltd receives LOA from NHAI for user fee collection at Sergarh Fee Plaza

H.G. Infra Engineering Limited has been declared as L1 bidder by NTPC Limited

Bhakti Gems and Jewellery Ltd launches antique gold jewellery studed with Swarovski Stone

Cyprium Therapeutics and Sentynl Therapeutics sign Development and Asset Purchase Agreement

Narendra Investments (Delhi) Limited board to consider preferential issue and acquisition of assets

Tirupati Starch & Chemicals Ltd board to consider preferential issue offer letter on Feb 25, 2021

Dredging Corporation of India signs MOU with Cochin Shipyard Ltd for construction of dredger

Huhtamaki India Ltd Board recommends dividend of Rs. 3 for CY2020

Aavas Financiers Limited reduces PLR by 15 basis points w.e.f April 1, 2021

IRB Infrastructure Developers Ltd hands over project to MSRDC

SMC Global Securities Ltd. lists its equity shares at stock Exchanges

Nokia and NIIT launch first-of-its-kind 5G certification program over a webinar with COAI

Affle (India) Limited board to consider QIP, fund raising on Feb 27, 2021

Wipro appoints Graziella Neuvéglise as Regional Head and Managing Director, Southern Europe

TCS Named in 2021 Gartner Market Guide for Retail Unified Price, Promotion and Markdown Optimization Applications

Wipro Names René Mulder as Country Head and Managing Director, Switzerland

Godawari Power and Ispat Ltd commences booking export order for high grade Iron Ore Pellets

IDBI Bank withdraws declaration of Nitin Fire Protection Industries Ltd as willful defaulter

IP Rings Ltd opens new facility at Maraimalai Nagar

Spandana Sphoorty Financial Limited approves issue of 12,000 NCDs

Thomas Cook India Launches India's first physical MICE event in partnership with Marriott

Dilip Buildcon Limited declares L1 bidder for two new HAM projects for Bangalore Chennai Expressway

Aditya Birla Fashion and Retail Ltd appoints Mr. Kumar Mangalam Birla as Chairman

GAIL India Ltd executes SPAs with NTPC Ltd

Lactose India Ltd allots 12.48 lakh shares on conversion of warrants

Aditya Birla Fashion and Retail Ltd announces strategic partnership with Tarun Tahiliani

Granules India Limited announces approval of Acetaminophen, Aspirin and Caffeine Tablets (OTC)



Website Created & Maintained by : Chennai Scripts
West Mambalam, Chennai - 600 033,
Tamil Nadu, India

disclaimer copyright © 2005 - 2020