Mutual Funds Commodities Research Tax Planning IPO Our Team Contact Us    
Google
Web www.equitybulls.com
Union Budget
Budget 2011-2012 Home
Industry Expectations - Budget 2011-2012
Industry Reactions - Budget 2011-2012
Budget 2010-2011
Budget 2010-2011 Home
Industry Expectations - Budget 2010-2011
Industry Reactions - Budget 2010-2011
Contributor's Corner
Bonanza Portfolio
Hemant K Gupta
Krish Bhatt
S A A R T H I
Trinity Investments
Exchange Information
BSE 2009 Holidays
NSE 2009 Holidays
Investor Guide
Depository & Dematerialisation
Grievance Redressal
Investor Guide
SEBI
Trading of Securities
Transfer of Securities
Your Rights
Budget 2009-2010
Budget 2009-2010 Home
Industry Expectations - Budget 2009-2010
Industry Reactions - Budget 2009-2010
Interim Budget 2009-2010 Home
Industry Expectations - Interim Budget 2009
Budget 2008-2009
Railway Budget 2008-2009
Industry Expectations - Budget 2008
Union Budget 2008-2009
Highlights of Budget 2008-2009
Summary of Budget 2008-2009
Industry Reactions - Budget 2008
IPOs
Current IPOs
Past IPOs
IPO Subscription
Mutual Funds
Gold Exchange Traded Fund
MF Unique Holding
Forthcoming Dividends
ELSS Schemes Comparison
Tax Plans
New Fund Offers
Research
Arbitrages
Equity
Market Whispers
Tax Planning
Home
Equity Linked Savings Scheme
Post Office MIS
9% GOI Senior Citizens Savings Scheme
8% Savings (Taxable) Bonds
Kisan Vikas Patra
National Savings Certificate
Public Provident Fund
Industry News

| More

Genpact Acquires Digital Customer Experience Consulting Firm TandemSeven

Posted On: 2017-09-07 20:42:19

Genpact (NYSE: G), a global professional services firm focused on delivering digital transformation for clients, announced that it has acquired TandemSeven, a Boston-headquartered company that delivers customer and digital experience innovation consulting using design thinking at its core. TandemSeven's ability to design better customer experiences complements Genpact's digital capability aimed at transforming business processes end-to-end. Terms of the deal are not disclosed.

As part of its ongoing strategy to drive both digital-led innovation and transformation along with digitally-enabled intelligent operations for its clients, Genpact is investing in leading technologies that are reimagining customer experiences and transforming the way companies across many industries compete. The acquisition of TandemSeven advances that strategy and extends Genpact's ability to help its clients provide a seamless experience from the front office all the way to the back office. TandemSeven will boost Genpact's design thinking capabilities that have already transformed operations and end-to-end customer journeys for a number of its clients. Examples include the development of a data-led digital product to dramatically revamp the supply chain of a CPG company and the creation of a next-generation customer payment experience for a financial services company.

"We are excited to see Genpact make this strategic acquisition to add experienced design thinking capability into the company," said Barbra McGann, EVP, Business Operations, HfS Research. "It can help Genpact and its clients design and operate as "OneOffice" - an integrated back, middle, and front office that creates a relevant and meaningful experience for stakeholders."

Superior customer experience is a key driver to generate growth for large enterprises. However in many cases, interactions between siloed front and back offices hampers the ability of enterprises to provide the optimal customer experience.

The solution is to design intelligent automation, enabled by a variety of new digital technologies including artificial intelligence (AI) to enhance the human experience. That's where TandemSeven's team of consultants, technologists, and designers, as well as its UX360 customer analytics technology, will complement Genpact's global business domain experts and digital and analytics experts in applying Lean Digital and its Genpact Cora AI-powered platform to help clients reimagine their customer experiences.

"TandemSeven has been a leader in customer experience innovation by bringing together the disciplines of research, design thinking, journey mapping, and user experience engineering for both B2B and B2C clients," said Frank Torbey, CEO, TandemSeven. "We are really excited to integrate these world-class capabilities with Genpact's industry domain, process expertise, and digital solutions."

"This strategic move further places human-centered design at the core of the reimagination of customer and employee experiences. This is a crucial development, at a time when AI and other digital technologies are increasingly being leveraged in large enterprise processes," said Gianni Giacomelli, senior vice president and business leader, Digital Solutions, Genpact. "Combined with our existing capabilities and those recently added through our digital acquisitions, TandemSeven's team will help digital transformation truly happen for our clients."


Source: Equity Bulls

Click here to send ur comments or to feedback@equitybulls.com





Other Headlines:

2.0 Audio Launch Sets Benchmark for International Film Events in Dubai
BSE and Ebix Sign MOU to Launch Joint Venture Company
Comments on on 'Pradhan Mantri Sahaj Bijli Har Ghar Yojana' - Power for All
SVC Bank launches hassle-free ASBA facility for IPOs
Flipkart's Big Billion Days To Kick In From September 20
PAYBACK India Announces Appointment of new CEO
IndiaFirst Life acknowledged with Social Inclusion Award 2017 by Fintelekt
Apollo Munich Launches India's First Travel Insurance Chatbot - 'Travel Ninja'
On its run up to an IPO, ShopClues appoints Deepak Sharma as CFO
Cognizant Opens New Digital Business Collaboratory in London
Morphy Richards appoints J Walter Thompson as their creative agency
edX partners with IL&FS / IFIN to launch learning academy
PAYBACK India wins the Best Loyalty Program 2017 award at CMO Asia 'National Awards for Marketing Excellence'
Hyundai Launches the Most Unique & Global 'Online Buying Experience'- 'HyBuy'
Myntra launches The Game of Thrones collection ahead of the much awaited season 7
DBS Bank Strengthens India franchise on 24% growth in advances and 15% in deposits during FY 2016-17
Apollo Munich Health Insurance ranked as top 'Great place to Work' in Indian Insurance Sector
92.7 BIG FM's New and Refreshed Stationality in Bengaluru, Celebrates Music With 'Sandalwood Jothe Bollywood Blast'
Omega Healthcare inaugurates 4th facility in Trichy
Broadridge Opens Fourth Office in India in Bangalore
Myntra targets 25x sales; 4 lakh new customers during the 6th edition of its flagship - 'End of Reason Sale'!
ARQ Midcap stocks gives its investors' 42.66% return on investments
Now check Train PNR status after booking tickets on Paytm
LANXESS to streamline the chrome value chain of its leather business
BankBazaar android app crosses 1Million downloads
Amazon.in launches 'GST Cafés' to train sellers on GST compliance
Overnite Express looking for franchise to expand all across the country
Salman Khan's Tubelight to be released across 4400 screens in India
Paytm introduces zero cancellation-handling fees for flight tickets
Finvasia introduces Zero brokerage trading - The new age of stock trading arrives
AGS Transact Technologies Limited to implement Automatic Fare Collection system for the Kochi Metro
LANXESS expects best results in company history in 2017
NIIT University (NU) addresses IT industry's urgent need for Next Gen digitally skilled engineers
Union Ministry of Food Processing Industries launches World Food India Website www.worldfoodindia.in
Hospitals, bidi workers and public health organizations welcome's GST Council decision to tax all tobacco products including bidis at 28% saving millions of lives
Gionee India Ropes In Prabhas as Brand Ambassador; Welcomes A Mighty Addition to The World Of #Selfiestan
Angel Broking bags prestigious 'Commodity Broker of the Year Award'
Angel Broking brings UPI in Investing
Bayer wins 'Best Employer in India 2017' Award
Yogi Adityanath cancels bids to procure 3800 MW power: Angel Broking
India's Buying Propensity Soars in January 2017, Dips Sharply in March
Start ups - Blue Ocean Market Intelligence and HelloSoda India win Angel Broking's Fintech Challenge
IBM and Red Hat Collaborate to Accelerate Hybrid Cloud Adoption with OpenStack
Elara Technologies Introduces a Un ique Offering for the Indian Real Estate Ecosystem for International Exposure
Tally Solutions joins hands with The Guild and CNBC Awaaz as Technology Partner and conducts its 'SME Futures' program in Hyderabad
Birlasoft Announces TruView CLM - a Salesforce Fullforce Solution for Media & Entertainment industry
Manipal CDC's new platform makes maiden investment in iGenetic Diagnostics
Tractors India Private Limited inks deal with RungePincockMinarco to deliver enterprise solutions for the Digital Mines of the Future
NASSCOM President Concludes Visit to Washington, DC
Quartz wins Arbitration Case against Jindal India Thermal Power Ltd


Website Created & Maintained by : Chennai Scripts
West Mambalam, Chennai - 600 033,
Tamil Nadu, India

disclaimer copyright © 2005 - 2017