Hinduja Global Solutions Limited (referred to as "HGS" or the "Company") (Listed on NSE & BSE India) was announced as the winner of the Contact Centre of the Year award at the Ottawa Regional Contact Centre Association (ORCCA) Contact Centre Excellence Awards. Winners received their awards at the Ottawa Convention Centre September 10, 2014.
Award finalists were required to meet stringent criteria, including a focus on people development, strong employee engagement programs, quality assurance, and customer satisfaction. Winning contact centers have sound channel management strategies in place, strong levels of employee satisfaction, and are active corporate citizens who support a variety of community-based events and charities.
The HGS Pembroke site, which employs nearly 400 customer care agents, provides 7/24/365 support to two major clients and handles nearly 2.5 million inbound calls a year. Some best-in-class practices that contributed to the win include:
- A robust employee reward, recognition, and bonus program that helped reduce attrition by 18% over the previous year and improved overall employee satisfaction.
- A consistent coaching culture, which led to formal recognition as a "Top Performing Vendor" for one of its clients.
- A tribe-based team structure that contributes to an atmosphere of performance competition.
On winning the award, Geoff Oakie, HGS SVP, Operations and IT, said, "At HGS, we're very proud to be recognized as a contact center industry leader in the National Capital Region. The team in Pembroke consistently strives to achieve the highest standards of excellence for customers, employees and the community and this award is a great validation of that ongoing effort. Congratulations to the management and staff in Pembroke who have worked passionately to create a strong, open team environment focused on people, performance, and client partnerships."
Shares of HINDUJA GLOBAL SOLUTIONS LTD. was last trading in BSE at Rs.667.55 as compared to the previous close of Rs. 677. The total number of shares traded during the day was 7512 in over 1199 trades.
The stock hit an intraday high of Rs. 697 and intraday low of 665.75. The net turnover during the day was Rs. 5121794.